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Not just any repair center
can become CertifiedFirst
®
To assure your utmost
satisfaction, each participant
must measure up to the program's
high standards.
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Therefore, the CertifiedFirst
designation can't be bought. It
must be earned. To participate
in the CertifiedFirst
Network, a repair center must
first meet stringent
requirements in the following
areas:
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Have adequate facilities and
equipment
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Provide the full range of
necessary auto body repair
service
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Utilize designated products
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Offer a prescribed warranty on
the workmanship and paint finish
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Consistently achieve high levels
of customer satisfaction
Who determines whether the
requirements are being met? An
independent source, of course!
Compliance to CertifiedFirst
standards is independently verified
by:
UNDERWRITERS LABORATORIES
INC. (UL) Every
CertifiedFirst auto body
repair center is visited
each year by a
representative of
Underwriters Laboratories
Inc. (UL), a not-for-profit
organization retained by the
Network to provide
independent source
verification and inspection
services. UL is responsible
for ensuring that the
facility conforms to the
program standards for
customer amenities, auto
body repair equipment and
more. |
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THE GOOD HOUSEKEEPING
SEAL The premium
finishes applied by
certified technicians at a
CertifiedFirst
Network repair facility have
been evaluated by the
trusted Good Housekeeping
Institute, and have earned
the Good Housekeeping Seal. |
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CUSTOMER RESEARCH, INC.
High Customer Satisfaction
Index (CSI) levels must be
met and maintained,
according to surveys
conducted annually by
Customer Research, Inc. - a
company that has specialized
in market research for the
automotive industry since
1967. Customer Research,
Inc.will utilize the
methodologies developed on
behalf of the Network by one
of the nation's foremost
customer satisfaction
authorities. |
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These third-party verification
entities assure your utmost
satisfaction when you take your
vehicle to a CertifiedFirst
approved repair center. |
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Meet the owner &
our staff of courteous professionals |
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We give back to our community by providing
courtesy Ohio River cruises for charitable
organizations |
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We offer a
dedicated 1800 SF Continuing Education
Training Facility for Insurance Agents &
Others |
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